PUERTO JUAREZ: BARCELO MAYA COLONIAL BEACH
Julie & Family (baby 3 mos)
Well, first let me say that we have stayed at the Barcelo Casino in Punta Cana, DR and because the service was wonderful and the resort awesome, we decided to stay with the Barcelo chain and try out another one of their resorts…Barcelo Maya Colonial in Mexico. Upon arrival at the resort we ( Fiance, 3 month old daughter, Mother, Father and Myself) were told that our rooms could not be close together, that a ground floor was not available( for baby and stroller) and that they would not be ready for us until 3pm…well it was 11am…so first impression was bad from the beginning. We changed in the lobby bathrooms and left our luggage in the lobby with all of the other vacationers who were told the same thing as us and they too would have to wait. We decided to go for a drink and walk around a bit, not to let the disappointment get to us…the grounds are impeccable!! The Resort is HUGE with lots of really nice pathway through the many buildings in the resort. The main pool is very nice with many shaded areas and lots of lounge chairs.
At 3pm we received our keys and off to the room we go with our 2 of our 5 luggage bags, we would need to make another trip for the rest.( because the bell boy was not able to take our bags for us as he was busy with everyone else’s…..and we would have to wait again another 1-1.5hrs for our bags. So still trying to smile we arrive at our room, what do you know but the keys do not work…did I mention that the lobby was a good 7min walk away so back I go to get the rest of my luggage and to have the keys reset…back to the room, the keys still do not work. by this time there was a line forming in the lobby for people whose keys were not working.. all this just within the first 5 hours….by this time I was very ticked to say the least. The keys were finally fixed, the bags to the room and us off to stroll along the beach. The beach is nice with the sand being a little coarser than that of DR. There are many families at this resort with lots for the kids to do. Most of the staff are very friendly but do not know very much English. The wait ( 2hrs) to book our ala carte dinners was not really worth the time, the steak house was nice but to be honest the food is virtually the same at the buffets. The buffets were GREAT, lots of selection and plenty to go around. The shows were mediocre, only could handle 2 out of 7, but you be the judge.
If I could suggest anything it would be to go to X-caret, but be prepared to spend the entire day, go into Playa for a morning or an evening to shop and for sure see the Mayan ruins! We rented a car and went to Tulum and Coba, YOU HAVE TO SEE THESE SIGHTS!! They were wonderful and were definitely the highlight of the trip. Everything said and done, I do not know that I would return to this resort simply because it is so big and problems will continue to arise if they remain as busy as they were during our stay, I will however return to the area because there are so many great things to do and to see that we just barely touched on.