CANCUN: DREAMS CANCUN RESORT & SPA
Kristal & family (baby 1yr.)
We got to Dreams Resort for a six day stay and it was worth the wait. We used Brant’s service to get to and from the resort and they were on time and very courteous…we would definitely use them again! When we arrived at Dreams, we were greeted with chocolate chip cookies, champagne, and the cool, wet towels which were a very nice touch and a great way to start our vacation.
They did not have a king bed available upon check-in but we were offered one the next day if we didn’t mind changing rooms but once we got into our room, the double beds were okay with us. We took our 1 year old and they provided a Graco Pack-n-Play which we felt was much safer than an old crib which is what most hotels offer.
The restaurants are nice with good food and great service….we enjoyed the Seaside grill for lunch….great seafood tacos, and the waiter gave me a drink that he called the “Sexy Luis”, it was awesome but after two, I was a little tipsy, so beware if you order it. They only offer this restaurant to adults for dinner so we only didn’t try dinner there but the Oceana was open to us and the food was excellent. The only drawback for these restaurants is that they do not offer a kids menu which isn’t good considering they say this is a family resort, but we did encounter waiters that would try to modify any of their entrees to please our daughter. Himitsu has a nice ambiance but the sushi wasn’t as fresh as we are used to. It wasn’t bad, but it wasn’t the best we ever ate. The Philadelphia Roll was pretty good but then again it is made with cream cheese so we figured that it can’t be screwed up. We loved the free room service and used it every day. The kid’s menu through room service is great but we ordered macaroni and cheese three times and got something different each time. The taco meal on the room service menu is excellent and I highly recommend trying it, plus they are so quick in getting the food to you. I think they told us 35 minutes each time and we usually got it within 20 minutes. They always brought in a fresh flower for the table and the presentation of each meal was so nice and it made it feel like you weren’t in your room eating each time. The World Cafe was where we ate every morning, and they had a huge selection, although it was the same selection every morning, you won’t go away from breakfast hungry….there was so much to choose from, and the one evening that we ate there, we really didn’t feel like we were at a buffet. They set it up really nice in the restaurant with wine and nice linens, it made us feel like we were at one of the nicer restaurants. Overall, the food is great in this resort. Even the Snack Shack next to the pool had a variety and the cook made our daughter her own American cheese burritos since she doesn’t eat hamburgers or hot dogs yet. We can’t say we left hungry ever, we always found something to eat and didn’t really have anything to complain about after each meal.
We never had a problem finding a lounge chair and I noticed that at 7am, there was NOT a single chair saved. I don’t know if this is because we went at a less busy time of year, but we found somewhere to sit every time we went to the pool and beach. We usually got to the pool about 10am after our child’s nap and always were able to sit down or get in the pool. The pool is a little small but there was plenty of room to swim and everyone seemed to be having a good time. The entertainment staff always kept the guests involved and my husband played basketball and we played bingo which was a lot of fun. Every day, they offered salsa lessons and they played good music during the day in the pool area. The bartender at the Snack Shack and the waiter at the pool were very attentive and a dollar tip goes a long way. After tipping them, I noticed that my glass was never empty and I always got the big glass with the fruit in it, whereas when I didn’t have money, I always received the small glass and no fruit…so all I have to say is tips are appreciated and they show it!!!! By the end of the trip, we were tipping everyone and even though the service was good before we tipped, it was even better after we tipped. They have a way of remembering who tips and who doesn’t. They really deserve it and appreciate it. Oh, and speaking of good service, the guys who fill the in-room refrigerator, all it took was for me to ask them to put more Diet Coke in it, and the rest of the week, that is what they filled it with.
One last thing, I celebrated my birthday while I was there and what a surprise I received when Room Service brought me a cheesecake with a birthday message on it. The dessert was wonderful and it was a nice touch on my big day.
A few more things about Dreams that are worth mentioning: no wristbands!, as many towels as you need for the pool and beach, somewhat secluded location so that you don’t have just anyone walking on the beach, comfy beds and pillows, highchairs in every restaurant, ice cream machine by the pool, and the Explorer’s club for kids 3-12.